SHIPPING

& RETURNS

SHIPPING LOCATIONS WITHIN THE EUROPEAN UNION

We currently offer free shipping for orders of 200€ or more to addresses within the European Union.

For orders less than 200€, we charge the following flat-rate shipping fees:

  • Within Germany: 5€

  • All other locations: 14€

We ship with DHL Go-Green delivery services. 

NEW: WORLDWIDE SHIPPING 

As of June 2019, we offer shipping with DHL Go-Green to all destinations outside of the European Union. 

For Switzerland and Norway​: 18€

For all other locations: 22€

HANDLING & DELIVERY TIMES

It is said that about 6% of clothing produced never gets sold. In order to minimize that, we keep a small stock and often make your item after you have ordered it. Therefore, we have a handling time of up to 15 business days on all our items.  When your package is ready to be shipped, we will notify you by email.

For more details, please refer to our Terms of Use.

PACKAGING

We are proud to offer plastic-free packaging on all of our orders. 

 

RETURNS WITHIN GERMANY & AUSTRIA: FREE 14-DAY RETURNS

We offer a free return policy to all customers within Germany and Austria.

Should you like to return your item, please send an email to our customer service address hello@jjackman.com.  Within 48 hours, we will send you a shipping label addressed to our return location. Please note that you must return the items either in the same box it was delivered in or another one with dimensions no bigger than 60 x 30 x 15 cm.  At the moment, we are unable to receive returns in bags.

RETURNS WITHIN THE REST OF THE EUROPEAN UNION

We offer a 14 day return policy to customers outside Germany and Austria, but within the European Union.  To return​ an item, please

  • Notify us of the return by contacting us via email at hello@jjackman.com

  • Return the package to us to the below address.

  • We strongly recommend you use tracked postage.

Return Address for European Union customers:

j.jackman 

c/o Jovan Oberleithner

Neustädtische Kirchstraße 7

Berlin 10117

Germany

RETURNS OUTSIDE THE EUROPEAN UNION

We do not accept returns for orders shipped outside the European Union at this time. Should you be dissatisfied with your order, please contact us at hello@jjackman.com. We will try our best to find a solution.

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FREE SHIPPING OVER 200€ & FREE RETURNS

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